Shipment

We ship Australia-wide and internationally to the following countries only :

New Zealand, American Samoa, Austria, Belgium, Canada, Chile, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, India, Iceland, Israel, Italy, Japan, South Korea, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America, Virgin Islands (US).

We can deliver your items to your shop, office or P.O. Box addresses as well as to rural & regional areas. For peace of mind, all products are sent with full transit insurance.

For Australian addresses we offer two options:

Australia Post Express Post.

• The shipping and handling cost is $10.00, irrespectively to a number of purchased items.
• This option is available for orders under $500 only.
• No signature required. Can deliver to Post Office boxes.
• Is guaranteed next business delivery for cities and towns in the Express Post network, else delivery is done as soon as possible.

Australia Post Registered Parcel.

• The shipping and handling cost is $10.00, irrespectively to a number and value of purchased items.
• Goods are insured against loss or damage while in transit.
• Signature required. If no-one at an office to sign for the delivery, then it can be picked up from your local Post Office. Can deliver to Post Office boxes.
• Delivery times:
• Victoria: next business day – 3 business days
• Other then Melbourne metropolitan areas: 3-5 business days
• All other addresses around Australia: 5-7 business days

For Non - Australian addresses we offer:

Australia Post Air Parcel.

• The shipping and handling cost is $17.00 to addresses in Asia/Pacific region and $19.50 for the Rest of the World addresses, irrespectively to a number and value of purchased items.
• Goods are fully insured against loss or damage while in transit.
• Delivery time: 5-10 business days. For more information about Australia Post services please go to Australia Post website.

Please note: We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance will be borne by purchaser.

All above shipping charges are per dispatch to the same shipping address.

While we make every effort to deliver within our estimated process and dispatch times, all timeframes are indicative only. In particular, deliveries outside of major cities and towns within Australia may take longer than the timeframes above. During times of peak seasonal demand (Valentine's Day, Mother's Day, but especially Christmas) there may be slight delays in the dispatch of your order, so please allow extra time for delivery.

We only dispatch goods upon receipt of cleared funds. 

It is the customer’s responsibility to inform Baltic Art, if an order does not arrive or if you believe the contents of your order are incorrect. Once we learn an order has not arrived by the due date, we will lodge an enquiry with Australia Post to ensure delivery occurs as soon as possible. Please allow up to the maximum estimated days for delivery. Also note that if an item has been lost in transit or if you have received an incorrect order, we may not dispatch correct or replacement items immediately. Items will be dispatched at our discretion.

You agree that when our carrier is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the purchase agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order. We will not accept liability for any loss or damage arising from a late delivery nor will we accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Warranty and Return Policy

Warranty

Baltic Art warrants that any product sold by Baltic Art website will be free from defects in materials and workmanship for a period of 30 days from your invoice/receipt date. If any defects in materials or workmanship in an item we have sold are identified and notified to us within this warranty period then we will, at our option, either repair or replace the product, or refund your money and take back the product. Baltic Art does not accept any liability beyond this, and does not accept any liability for consequential loss.

Our liability under this warranty is subject to Baltic Art being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including (but not limited to), repair, accidental or malicious damage, or any neglect, misuse or excessive use.

Please note that all warranty claims and returns must be accompanied by a valid invoice/receipt.

“Damaged on Arrival” and warranty returns

Please carefully inspect your item(s) on arrival. If for some reason your item(s) arrive in a damaged state, or you believe they have been incorrectly dispatched, please contact us using our online “Contact Baltic Art” form within 48 hours of receipt of your item(s).

At our option, we will either refund you the appropriate amount in the same manner that you paid us, or exchange the product (subject to product availability) free of delivery charges. You will still be liable for the delivery charge associated with your original order and where we are providing free return delivery it is at our sole discretion what delivery service is chosen.

Baltic Art will endeavour to process all returned items within 5 business days of receipt. Please allow 2 weeks for refunds from the time we have received returned goods and 4 weeks for credit to appear on your bank statements. We cannot refund to a different credit card to the one used when the purchase was made. A customer service representative will endeavour to communicate by e-mail the successful processing of all refunds, exchanges and warranty claims.